CLASHD Privacy Policy

CLASHD LLC (“CLASHD” or “Company”) is committed to processing, using, transferring, and managing personal information in accordance applicable privacy laws. This Policy details how CLASHD collects, uses, transfers, and shares your personal information.

This Privacy Policy applies to the personal information we obtain when you interact with CLASHD when you visit and use our use our websites and other online services or otherwise connect with us (collectively, the “Services”).

In this Privacy Policy, “we”, “us” and “our” refers to CLASHD, and “you” refers to any individual about whom we collect personal information.

Information we collect

We ask for personal information so you can use our services, sign in to your account, attend classes, receive customer support information, and communicate with you about our services, promotions, and activities. We collect the following information when you engage with us.

When you create an account we collect:

  • Name and contact information and similar identifying information
  • Demographic information
  • Location data
  • Username and password that you may select in connection with establishing an account on our Services
  • Health, employment, or educational information which you provide to us or to contributors featured on our Services
  • Your photograph or social media handle
  • Publicly available information (e.g., public posts on your social media accounts)
  • Details of the products and services (such as loyalty program membership and class registrations) you have acquired from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your inquiries
  • Personal preferences
  • Any additional information relating to you that you provide to us directly through our websites or by other means such as over the phone, via email, or in person
  • Information you provide to us via voluntary members feedback or engagement surveys;
  • Any additional personal information you provide to us, or authorize us to collect, as part of your interaction or membership with CLASHD

When you buy products through CLASHD or our partners, affiliates, and subsidiaries:

  • Billing information (e.g., credit card details)
  • Shipping information such as your address
  • Purchase history

When you use our Websites or Apps

  • IP address
  • Information on your interaction with our apps, web sites and advertisements such as pages you visit
  • Social media handles, content, and other information that you post to our social media pages or tag us on your social media pages, and information we obtain from third-party social media services (e.g., Facebook) if you choose to link to, or create or log in to your CLASHD online account through these platforms

When you interact with us

  • Any additional information relating to you that you provide to us through our Services
  • Information you provide to us via voluntary members feedback or engagement surveys
  • Information provided when attending CLASHD events (e.g., email address, professional affiliation)
  • If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings

Information collected by automated means

When you interact with our online services, we obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies. A ‘cookie’ is a small text file that websites send to a visitor's computer or other Internet-connected devices to uniquely identify the visitor's browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag, or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.

We use these automated technologies to collect information about your equipment, devices, internet connection, browsing actions, and usage patterns. The information we obtain in this manner may include your IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, browsing history, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of visits to our Sites. We may also obtain information about how you interact with our services, such as features and pages you visit, search queries, and download errors.

These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor the products and services around your preferences; (4) measure the usability of our products and services and the effectiveness of our communications; and (5) otherwise manage and enhance our products and services. Most web browsers are initially set up to accept cookies. You have the option of disabling or refusing cookies at any time in your browser preferences. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. However, note that some parts of our Sites will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing transactions.

Because there is not yet a consensus on how companies should respond to web browser-based do-not-track (“DNT”) mechanisms, we do not respond to web browser-based DNT signals at this time. Please note that not all tracking will stop even if you delete cookies. For information about Do Not Track, please visit: www.allaboutdnt.org

How we use your personal information

CLASHD collects personal information reasonably necessary to carry out our business, to assess and manage our members’ needs, and provide our Services to you. We may also collect information to fulfill administrative functions associated with these services, for example billing, entering into contracts with you and/or third parties and managing member relationships.

The purposes for which CLASHD usually collects and uses personal information may include:

  • To deliver the Services and/or products you requested, such as classes you register for and our loyalty program;
  • To manage our relationship with you;
  • To provide information and marketing about products, Services, and/or special offers to members;
  • To obtain opinions or comments about products and/or Services from members;
  • To record statistical data for marketing analysis from members;
  • To improve our Services to members, as well as for training and quality purposes;
  • Responding to requests, questions, complaints, and other general inquiries;
  • Researching, developing and expanding our Services;
  • At your direction and with your consent;
  • For quality control and administration and assisting us to develop new and improved products and Services;
  • To comply with any requirement of any applicable statute, regulation, rule, and/or good practice;
  • To prevent or detect abuse of our services or any of our rights (and attempts to do so), and to enforce or apply our Privacy Policy and/or our Terms of Use, and to protect our (or others') property or rights;

We do not sell your personal information; however, we do transfer personal information to certain third parties to use for their own benefit (such as marketing their products and services to you) and allow certain companies to place tracking technologies like cookies on our Services. Those companies receive information about your interaction with our Services that is associated with your browser or device and may use that data to serve you relevant ads on our Services or others, communicate with you via email, or for other internal purposes. We do not control the use of your personal information by such companies and third parties. For more information please see the section of our policy titled, “Your marketing choices.”

Sharing personal information

We may share your personal information for the purposes as follows:

  • Within our company and with our affiliates.
  • With service providers that perform Services on our behalf, including for the purposes of operating our website, assisting us to perform business functions, managing and updating member lists and records, analyzing data, handling billing and payments, and facilitating customer service.
  • With professional services such as legal advisors, accountants, and consultants.
  • With select partners we may collaborate with.
  • With other parties with your consent and at your direction.
  • We reserve the right to disclose your personal information as required by law, when we believe disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request, or legal process served on us, or to protect the safety, rights, or property of our customers, the public, us or others.

We may use and disclose your personal information for other purposes explained at the time of collection (such as in a specific privacy collection statement or notice) or otherwise as set out in this Privacy Policy.

We reserve the right to transfer the information we maintain in the event we sell or transfer all or a portion of our business or assets. If we engage in such a sale or transfer, we will make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Privacy Policy. After such a sale or transfer, you may contact the recipient with any inquiries concerning the recipient's privacy practices.

Your marketing choices

You can opt-out of our use and disclosure of your personal information for marketing purposes and customer satisfaction surveys, and/or withdraw your prior consent for same, by the methods provided below. Upon requesting an opt-out, your consent will be withdrawn; however, please note that it often takes some time to process these requests. Therefore, it is possible that you may receive communications scheduled prior to our receipt of your withdrawal of consent.

You may reply to a promotional or marketing e-mail that you have received from us with the word “Unsubscribe” in the subject line or you can email us directly at We may also provide additional methods for you to opt-out of having your personal information used or disclosed for promotional and marketing purposes.

Please note, even if you opt-out of receiving marketing or commercial communications, we retain the right to send you non-marketing communications such as correspondence about your existing business relationship with us, information about classes or our loyalty program, payment receipts, or notifying you of updates to our Privacy Policy or Terms of Use.

Your privacy choices

You may have certain rights and choices regarding our processing of your personal information. Depending on your jurisdiction, applicable law may entitle you to additional consumer rights, including the right to know what personal information we have collected about you, including whether your personal information is sold or disclosed, and with what kinds of companies your personal information was shared; access a copy of the personal information we retain about you; request deletion of your personal information; or other rights as applicable.

We reserve the right to verify your identity in connection with any requests regarding personal information. Under some circumstances, we will use your email address on file to verify your identity. We may also request additional information. For example, if we suspect an access request is fraudulent, we will request additional information in order to verify your identity.

We reserve the right to deny your request if applicable law does not require us to honor it. We also reserve the right to deny your request if we cannot verify your identity. Where we deny your request in whole or in part, we will endeavor to inform you of the denial, provide an explanation of our actions, and the reasons for the denial.

Please note, if you exercise any rights under this section, certain of your choices may affect our ability to deliver the Services.

To make a request to exercise any of these rights (where applicable) in relation to your personal information, please contact us using the contact details below.

If you wish to contact us to make a request in connection with your personal information we have or to inquire or provide feedback about our privacy practices, you can email us directly at info@clashd.io.

Children

If you are under 18, do not enter or provide any information. We will not knowingly collect, and will delete if we learn of it, any information from a user under 18.

International data transfers

CLASHD is a United States company and uses servers and services located in the United States and potentially elsewhere. We may transfer your personal information to countries other than your own. The countries to which we transfer personal information may not guarantee the same level of protection for personal information as the one in which you reside. With respect to processing of your personal information, we will follow applicable United States law and this Privacy Policy.

How we protect information

We maintain safeguards designed to protect personal information we maintain against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Despite such efforts, however, please note that no organization can fully eliminate risks or guarantee the security of personal information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about you at any time, and we bear no liability for uses or disclosures of personal information or other data arising in connection with the theft of the information or other malicious actions.

Links to third-party websites

Our Services may contain links or references to third party websites. These websites are outside of our control, and the privacy policies of these sites may differ from our own. Please be aware that we have no control over these third-party websites and our Privacy Policy does not apply to such websites. We encourage you to check the terms of use and privacy policies of such websites before disclosing any personal information via such websites.

Updates to this Privacy Policy

CLASHD may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes. We also try to let you know about major changes to our Privacy Policy (for example by putting a notice up on our website).

Contact us

The contact details for CLASHD are:

Email: info@clashd.io.

Mailing Address: 851 Northeast 1st Avenue, Miami, Florida 33132

Date last updated

April 15, 2022